Shangri-La Mactan, Cebu

Shangrila Mactan is always the place to be. Everything is wonderful. Staff are all nice we were greeted with welcome drinks. The room has a lot of amenities and the bed is amazingly firm as always. The pools and beach access are great. The breakfast buffet could be a warzone but it is a wide variety. Will always come back here.

Wonderful concierge service. They took scale to the room to measure the weights of the luggages. They have a lively restaurant at the beach. They have wonderful food and service there. Wonderful managers and staff there at this restaurant. They listened our special requests for the food for the kid and provided wonderful and delicious food. By rain, they put our table into the restaurant and send us to the ocean wing lobby by club car. The beach and the pool is wonderful for a child between 4-12 years old. They are very clean and well decorated. They even provide pool toys. The beach has white sand and shallow water. The kids can feed the big fishes at the shallow part of the sea by the provided fish food by the staff. They provide snorkels which will be nice after the shallow part of the sea. The gym was very nice. They provide cold free water everywhere.

Safety. Bags screened through scanner at entrance and k9 sniffing dog. Another example was when wanting to enter our room while it was being cleaned; staff asked your name and to swipe your card to prove it's your room, great! Privacy. Private beach. Own cabin during massages at Chi Spa. Quality. Everything is so beautifully laid out, designed, high-quality fabrics, bed, etc. Everything is so fabulous that even the trashbins look good. A must-mention: the food. Whatever you're having, it's all delicious. We recommend the Chinese restaurant, specifically their Chef's signature prawns with mango (starter) and the Australian beef (main).

The resort itself is beautiful. The facilities and gardens are just gorgeous. The breakfast each morning was superb. Its great having a choice of different restaurants to have dinner each night. The beach and pool areas were fabulous. The water at the beach was clean and clear and there were plenty of fish to see when snorkeling. Hopefully the coral will regenerate over the years to come. The staff were very accommodating. We travelled as an extended family group and they were able to change rooms for us so that we had interconnecting rooms. There is plenty for the kids to do.

The hotel is located directly at an amazing beach where you can snorchel and do other water activities. Also it is super close to the airport and not far from cebu city. We paid for an upgrade at the check in to get a bigger room as we were a family of four plus my mother. The Suite had an amazing view directly over the swimming pool and overlooking the ocean. Diane from the reception was so nice and we got a surprise gift and also a small goodbye gift on checkout. The restaurant at the ocean is amazing and due to the ocean breeze not too hot. Also breakfast has a lot of choices and options.